1. We do hope that you will be pleased with your purchase. However, if upon collection or delivery of the Products you find that they are not those ordered by you (for example, the color or wording is incorrect), or the order is incomplete, or a Product is in a damaged condition when you receive it, please notify us immediately by telephone on +971 528520565. If a Product is not as on the Order Confirmation or damaged we will credit your purchase. In the case of damaged goods, you must retain the damaged products and all packaging for inspection by us. Subject to our report on the claimed damage and to these Terms and Conditions we will refund the price you paid for the returned Products together with the delivery charge, or at our option, we will provide you with a credit for further products. We will have no liability to you for any indirect loss. Please state clearly your dispatch details in all communications to us.

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2. We will only make a refund to the original credit card or debit card account used by you to make the online purchase, and will be processed within 10 to 45 days depending on the issuing bank of the credit card. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

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3. Since taste is a very personal matter and subjective we cannot accept the return of any products merely because you do not like the taste.

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4. The company's refund policies are applied to only those orders for which a payment has been made to Slice of Paradise.

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5. If a customer cancels an order, within the same day of the actual delivery of the order, we will provide you with store credit for not more than one week from the day of cancellation. If because for any reason, a customer requests a reschedule of an order, then we will handle this on a case-to-case basis. However, such requests are required to be given at least 24 hours before actual delivery.

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6. In many instances, for customized orders, we have to make decorative elements beforehand. Generally, these decorative items are made at least 2 days before the order so that these items can have proper drying and setting time. Due to this matter, we follow the following cancellation and refund policy.